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3.6 жалоба потребителя (customer complaint): Любое письменное или устное заявление потребителя, касающееся идентичности, качества, долговечности, безопасности, защиты, соответствия или эксплуатационных качеств любого оборудования, защитных систем или компонента, определенных в Ех сертификате.
Источник: ГОСТ Р 54370-2011: Взрывоопасные среды. Система менеджмента качества изготовителя оборудования. Требования оригинал документа
Англо-русский словарь нормативно-технической терминологии > customer complaint
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Большой англо-русский и русско-английский словарь > customer complaint
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1) Экономика: претензия потребителя2) Реклама: претензия заказчика3) Деловая лексика: жалоба заказчика4) Контроль качества: жалоба потребителя (термин из стандарта ISO 9001:2008(R))5) SAP.тех. рекламация клиента -
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cus·tom·er com·ˈplaintn Kundenbeschwerde f -
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klantenklacht -
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Англо-русский словарь по экономике и финансам > customer complaint
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претензия потребителя, жалоба клиентаEnglish-russian dctionary of contemporary Economics > customer complaint
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The English-Russian dictionary on reliability and quality control > customer complaint
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13 CR , CCC - COMMODITY REPRESENTATIVE , CUSTOMER COMPLAINT COMMITTEE
Комитет по разбору претензий клиентов и агентов по продаже контрактовАнгло-русский словарь акронимов и аббревиатур, используемых в банковской и финансовой деятельности > CR , CCC - COMMODITY REPRESENTATIVE , CUSTOMER COMPLAINT COMMITTEE
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Gen Mgtan expression of dissatisfaction with a product or service, either orally or in writing, from an internal or external customer. A customer may have a genuine cause for complaint, although some complaints may be made as a result of a misunderstanding or an unreasonable expectation of a product or service. How a complaint is handled will affect the overall level of customer satisfaction and may affect longterm customer loyalty. It is important for providers to have clear procedures for dealing rapidly with any complaints, to come to a fair conclusion, and to explain the reasons for what may be perceived by the customer as a negative response. -
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n1) жалоба; иск2) рекламация; претензия
- class-action complaint
- customer complaint
- field complaint
- informal complaint
- legitimate complaint
- official complaint
- outstanding complaint
- quality complaint
- quantity complaint
- taxpayer complaint
- unjustified complaint
- complaint on deficiency
- complaint on prices
- consider a complaint
- examine a complaint
- file a complaint
- handle taxpayers' complaints
- lodge a complaint
- make a complaint
- register a complaint with the World Trade Organization against the US tariffs
- validate a complaintEnglish-russian dctionary of contemporary Economics > complaint
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сущ.1) марк. = consumer 1),ATTRIBUTES: average 2. 2), commercial 1. 1), core 2. 1), current 2. 2), dependable 2. 2), direct 1. 3), distant 1. 1), end 1. 1), external 1. 3), final 1. 3), industrial 1. 1), internal 1. 3), key 2. 1), loyal 1. 1), major 1. 2), potential 2. 1), profitable 1. 1), prospective 2. 2), regular 1. 2), repeat 3. 2), target 3. 2)
foreign ( international) customer — зарубежный клиент, международный клиент
customer-oriented approach — подход, ориентированный на потребителя
customer-oriented pricing — ценообразование, ориентированное на потребителя
Her best customer of wine, olive oil and tobacco was Germany. — Ее лучшим покупателем вина, оливкового масла и табака была Германия.
vendor’s customer — клиент продавца
cash-cow customer — "дойный" клиент
credit card customer — клиент, расплачивающийся кредитной картой
to lose a customer — потерять клиента [покупателя\]
to service [to serve\] customers — обслуживать покупателей [клиентов\]
Ant:higher-priority customer 1), lower-priority customer, customer loop 1), customers flow 2) queueing theorySee:advertising customer, average customer, business customer, cash customer, charge-account customer, cloning customers, commercial customer, core customer, credit customer, current customer, defaulting customer, dependable customer, direct customer, distant customer, end customer, established customer, exacting customer, external customer, final customer, first time customer, first-class customer, government customer, higher-priority customer 2), high-priority customer, impatient customer, industrial customer, institutional customer, internal customer, key customer, long-standing customer, lost customer, loyal customer, major customer, manufacturer's customer, marginal customer, minor customer, non-preferred customer, patient customer, potential customer, preferential customer, preferred customer, premium customer, primary customer, private label customer, profitable customer, prospective customer, registered customer, regular customer, repeat customer, residential customer, retail customer, return customer, secondary customer, separate customer, target customer, ultimate customer, wholesale customer, would-be customer, customer acceptance, customer account, customer accounting, customer advice, customer affairs, customer appeal, customer attitude, customer base, customer behaviour, customer benefit, customer bias, customer category, customer cloning, customer coalition, customer complaint, customer confusion, customer conviction, customer data, customer delight, customer demand, customer departmentalization, customer discrimination, customer dissatisfaction, customer engineer, customer environment, customer evaluation, customer excellence, customer feedback, customer file, customer flow, customer goodwill, customer group, customer information, customer inquiry, customer involvement, customer journal, customer knowledge, customer ledger, customer list, customer location, customer loop 2), customer loyalty, customer management, customer market, customer mix, customer perception, customer perspective, customer preferences, customer profile, customer profitability analysis, customer quality, customer rate, customer relations, customer relationships, customer research, customer response time, customer retention, customer satisfaction, customer segment, customer service, customer size, customer specialization, customer support, customer survey, customer targeting, customer transaction, customer value, customer's account, customer's man, customer's needs, customer's specifications, customers cloning, customers flow 1) create customers, support customers, class of customer, assignment of customers, at the customer's option, business to customer, business-to-customer, circle of customers, class of customer, cloning of customers, customer in service, customer of long standing, know your customer, receivables from customers, voice of the customer, American Customer Satisfaction Index, customer assurance program, customer buying process, customer credit risk, customer financing risk, customer holdover effect, customer's loan consent, customer's net debit balance, Healthcare Customer Service Associate, Know Your Customer Rule2) ТМО клиент, абонент, объект (люди, блоки данных, задания, требования, процессы, сообщения, программы, вызовы, стоящие в очереди на обслуживание к компонентам системы обслуживания; напр., касса, узел коммутации, процессор, программа)See:higher-priority customer 1), lower-priority customer, customer loop 1), customers flow 2) queueing theory
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клиент: лицо, которое приобретает товары или услуги, берет что-либо в аренду (особенно на регулярной основе).* * *. . Словарь экономических терминов .* * *покупатель; заказчик -
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жалоба; претензия; рекламация• -
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сущ.1) общ. жалоба, недовольствоSee:2) юр. иск, жалоба, официальное обвинениеto lodge [to make, to prefer\] a complaint against (smb) — подавать жалобу на (кого-л.), возбуждать иск против (кого-л.)
Syn:3) болезнь, заболевание, недугSyn:
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жалоба, иск, возбуждение уголовного дела, недовольство.* * *жалоба; рекламация. . Словарь экономических терминов . -
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1) ((a statement of one's) dissatisfaction: The customer made a complaint about the lack of hygiene in the food shop.) klage; reklamation2) (a sickness, disease, disorder etc: He's always suffering from some complaint or other.) sygdom; lidelse* * *1) ((a statement of one's) dissatisfaction: The customer made a complaint about the lack of hygiene in the food shop.) klage; reklamation2) (a sickness, disease, disorder etc: He's always suffering from some complaint or other.) sygdom; lidelse
См. также в других словарях:
customer complaint — /ˌkʌstəmə kəm pleɪnt/ noun same as complaint … Marketing dictionary in english
complaint — noun 1 act of complaining ADJECTIVE ▪ serious ▪ common, familiar, frequent ▪ minor, small ▪ only … Collocations dictionary
complaint — com‧plaint [kəmˈpleɪnt] noun 1. [countable, uncountable] a written or spoken statement by someone complaining about something: • Our sales assistants are trained to deal with customer complaints in a friendly manner. • a letter of complaint… … Financial and business terms
Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… … Wikipedia
customer relations — UK US noun COMMERCE, MARKETING ► [plural, U] the way that a company or organization deals with its customers, and the relationship it has with them: excellent/good/strong customer relations »The company has a reputation for excellent customer… … Financial and business terms
complaint — com|plaint W3S2 [kəmˈpleınt] n [Date: 1300 1400; : Old French; Origin: complainte, from complaindre; COMPLAIN] 1.) [U and C] a statement in which someone complains about something ▪ The sales assistants are trained to deal with customer… … Dictionary of contemporary English
Complaint — This article is about the legal usage. For complaints in other contexts, see complaint (disambiguation). Civil procedure in the United States Federal Rules of Civil Procedure Doctrines of civil procedure Jurisdiction Subject matter jurisdiction… … Wikipedia
complaint — noun 1 (C, U) a written or spoken statement in which someone complains about something: The sales assistants were trained to deal with customer complaints in a friendly manner. (+ about): We have received a number of complaints about your conduct … Longman dictionary of contemporary English
customer — noun ADJECTIVE ▪ big, favoured/favored (esp. BrE), favourite/favorite (esp. AmE), good, important, key, large, major ▪ They are one of our biggest custom … Collocations dictionary
Consumer complaint — This article is about Reports filed by consumers who are dissatisfied with a business transaction and/or interaction.. For the consumers in biology, see Heterotroph … Wikipedia
Centrica — plc Type Public limited company Traded as LSE: … Wikipedia
